{"id":10550,"date":"2026-08-31T10:47:15","date_gmt":"2026-08-31T08:47:15","guid":{"rendered":"https:\/\/waterkotte.forweb.ch\/?page_id=10550"},"modified":"2026-09-21T11:28:56","modified_gmt":"2026-09-21T09:28:56","slug":"assistance","status":"publish","type":"page","link":"https:\/\/www.waterkotte.ch\/fr\/support\/","title":{"rendered":"Assistance"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10550\" class=\"elementor elementor-10550\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a08111 e-flex e-con-boxed e-con e-parent\" data-id=\"8a08111\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ebf049c e-con-full e-flex e-con e-child\" data-id=\"ebf049c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ee13c55 e-con-full e-flex e-con e-child\" data-id=\"ee13c55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc5f7c9 elementor-widget elementor-widget-constructum_heading\" data-id=\"bc5f7c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"constructum_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"constructum-heading-widget\"><h2 class=\"constructum-heading\"><span class=\"constructum-heading-content\">Votre pompe \u00e0 chaleur ne fonctionne pas comme d'habitude ?<\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-577ff33 elementor-widget elementor-widget-shortcode\" data-id=\"577ff33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f10549-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"10549\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/10550#wpcf7-f10549-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/10550#wpcf7-f10549-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"10549\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f10549-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wkkf\" id=\"wkkf\">\n<div class=\"wkkf-intro\">Veuillez d'abord red\u00e9marrer votre pompe \u00e0 chaleur et patienter au moins 15 secondes avant que celle-ci ne red\u00e9marre. Si le probl\u00e8me persiste, signalez-le-nous ici. Les champs marqu\u00e9s d'un * sont obligatoires.<\/div>\n\n<div class=\"wkkf-grid\">\n\n  <div class=\"wkkf-section wkkf-section-first\">Donn\u00e9es personnelles<\/div>\n\n  <div class=\"wkkf-field wkkf-col-6\">\n    <label class=\"wkkf-label\" for=\"wks-vorname\">Pr\u00e9nom *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-vorname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required wkkf-input\" id=\"wks-vorname\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pr\u00e9nom\" value=\"\" type=\"text\" name=\"wks-vorname\" \/><\/span>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-6\">\n    <label class=\"wkkf-label\" for=\"wks-name\">Nom de famille *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required wkkf-input\" id=\"wks-name\" autocomplete=\"family-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom de famille\" value=\"\" type=\"text\" name=\"wks-name\" \/><\/span>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-6\">\n    <label class=\"wkkf-label\" for=\"wks-email\">E-mail *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email wkkf-input\" id=\"wks-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"name@beispiel.ch\" value=\"\" type=\"email\" name=\"wks-email\" \/><\/span>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-6\">\n    <label class=\"wkkf-label\" for=\"wks-telefon\">T\u00e9l\u00e9phone *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel wkkf-input\" id=\"wks-telefon\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"+41 79 000 00 00\" value=\"\" type=\"tel\" name=\"wks-telefon\" \/><\/span>\n  <\/div>\n\n  <div class=\"wkkf-section\">Emplacement de l'installation<\/div>\n\n  <div class=\"wkkf-field wkkf-col-8\">\n    <label class=\"wkkf-label\" for=\"wks-strasse\">Rue *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-strasse\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required wkkf-input\" id=\"wks-strasse\" autocomplete=\"address-line1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Rue\" value=\"\" type=\"text\" name=\"wks-strasse\" \/><\/span>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-4\">\n    <label class=\"wkkf-label\" for=\"wks-nummer\">Num\u00e9ro de rue *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-nummer\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required wkkf-input\" id=\"wks-nummer\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00b0.\" value=\"\" type=\"text\" name=\"wks-nummer\" \/><\/span>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-4\">\n    <label class=\"wkkf-label\" for=\"wks-plz\">Code postal *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-plz\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required wkkf-input\" id=\"wks-plz\" autocomplete=\"postal-code\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"1712\" value=\"\" type=\"text\" name=\"wks-plz\" \/><\/span>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-8\">\n    <label class=\"wkkf-label\" for=\"wks-ort\">Lieu *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-ort\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required wkkf-input\" id=\"wks-ort\" autocomplete=\"address-level2\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Lieu\" value=\"\" type=\"text\" name=\"wks-ort\" \/><\/span>\n  <\/div>\n\n  <div class=\"wkkf-section\">Annexe<\/div>\n\n  <div class=\"wkkf-field wkkf-col-6\">\n    <label class=\"wkkf-label\" for=\"wks-seriennummer\">num\u00e9ro de s\u00e9rie<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-seriennummer\"><input size=\"40\" maxlength=\"8\" class=\"wpcf7-form-control wpcf7-text wkkf-input\" id=\"wks-seriennummer\" aria-invalid=\"false\" placeholder=\"par exemple 12345678\" value=\"\" type=\"text\" name=\"wks-seriennummer\" \/><\/span>\n    <div class=\"wkkf-hint\">\u00ab 8 caract\u00e8res maximum \u00bb, comme indiqu\u00e9 sur la plaque signal\u00e9tique de l'installation.<\/div>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-6\">\n    <label class=\"wkkf-label\" for=\"wks-typ\">Type de pompe \u00e0 chaleur<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-typ\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wkkf-input\" id=\"wks-typ\" aria-invalid=\"false\" placeholder=\"par exemple, EcoTouch DS 5027 Ai\" value=\"\" type=\"text\" name=\"wks-typ\" \/><\/span>\n    <div class=\"wkkf-hint\">\u00c9galement indiqu\u00e9 sur la plaque signal\u00e9tique, si vous l'avez sous la main.<\/div>\n  <\/div>\n\n  <div class=\"wkkf-section\">Message d'erreur<\/div>\n\n  <div class=\"wkkf-field wkkf-col-12\">\n    <label class=\"wkkf-label\" for=\"wks-beschreibung\">Description *<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-beschreibung\"><textarea cols=\"40\" rows=\"6\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required wkkf-input\" id=\"wks-beschreibung\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Que se passe-t-il exactement, depuis quand, et quel message s&#039;affiche sur le r\u00e9gulateur ? Plus vous serez pr\u00e9cis, plus vite nous pourrons vous aider.\" name=\"wks-beschreibung\"><\/textarea><\/span>\n  <\/div>\n\n  <div class=\"wkkf-section\">Photos<\/div>\n\n  <div class=\"wkkf-field wkkf-col-12\">\n    <label class=\"wkkf-label\" for=\"wks-foto1\">Photo 1<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-foto1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wkkf-input\" id=\"wks-foto1\" accept=\".jpg,.jpeg,.png,.heic,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"wks-foto1\" \/><\/span>\n    <div class=\"wkkf-hint\">Photo du message d'erreur affich\u00e9 sur le r\u00e9gulateur ou de la plaque signal\u00e9tique. Format JPG, PNG ou PDF, taille maximale : 5 Mo.<\/div>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-6\">\n    <label class=\"wkkf-label\" for=\"wks-foto2\">Photo 2<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-foto2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wkkf-input\" id=\"wks-foto2\" accept=\".jpg,.jpeg,.png,.heic,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"wks-foto2\" \/><\/span>\n    <div class=\"wkkf-hint\">Facultatif, 5 Mo maximum.<\/div>\n  <\/div>\n\n  <div class=\"wkkf-field wkkf-col-6\">\n    <label class=\"wkkf-label\" for=\"wks-foto3\">Photo 3<\/label>\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"wks-foto3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wkkf-input\" id=\"wks-foto3\" accept=\".jpg,.jpeg,.png,.heic,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"wks-foto3\" \/><\/span>\n    <div class=\"wkkf-hint\">Facultatif, 5 Mo maximum.<\/div>\n  <\/div>\n\n<\/div>\n\n<div class=\"wkkf-consent\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"wks-datenschutz\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"wks-datenschutz\" value=\"1\" class=\"wkkf-accept\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">J'ai la <a href=\"\/fr\/protection-des-donnees\/\" target=\"_blank\" rel=\"noopener\">Politique de confidentialit\u00e9<\/a> J'ai pris connaissance de ces informations et j'accepte que la soci\u00e9t\u00e9 WATERKOTTE Schweiz AG enregistre et utilise mes donn\u00e9es dans le cadre du traitement de ce signalement de panne.<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n\n<div class=\"wkkf-privacy\">En cas de panne totale du chauffage, veuillez appeler directement notre service d'assistance au : <a href=\"tel:+41266848247\">+41 26 684 82 47<\/a>. Nous traitons les demandes re\u00e7ues via le formulaire pendant les heures d'ouverture.<\/div>\n\n<div class=\"wkkf-actions\">\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner wkkf-submit\" type=\"submit\" value=\"Signaler un dysfonctionnement\" \/>\n<\/div>\n\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10550","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.waterkotte.ch\/fr\/wp-json\/wp\/v2\/pages\/10550","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.waterkotte.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.waterkotte.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.waterkotte.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.waterkotte.ch\/fr\/wp-json\/wp\/v2\/comments?post=10550"}],"version-history":[{"count":1,"href":"https:\/\/www.waterkotte.ch\/fr\/wp-json\/wp\/v2\/pages\/10550\/revisions"}],"predecessor-version":[{"id":11197,"href":"https:\/\/www.waterkotte.ch\/fr\/wp-json\/wp\/v2\/pages\/10550\/revisions\/11197"}],"wp:attachment":[{"href":"https:\/\/www.waterkotte.ch\/fr\/wp-json\/wp\/v2\/media?parent=10550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}